Fish finder zone contact information Postal address:-  4596, North Manor Wood Drive, Traverse City, Michigan, 49684. Telephone Number :- 231-943-7848  9am-7pm Eastern Time Email Address :- cemarinetech@yahoo.com Fish finder Zone Customer Service Policies We try to bring the best possible prices by running a tight ship and offering quality products from the leading brands. With the best possible customer service found anywhere online. New and innovative products are being added as and when they become available,if we haven't got what you are looking for contact us and we will try and get it for you. Our service policies are laid out in this page but we realize that many customers may require other options or requirements if this is the case contact us and we will do our best to accommodate you. Sales Tax Sales tax is charged at the rate of 6% for Michigan residents only Shipping All in stock merchandise will be shipped the day of order if received before 4pm orders to the 50 US States are shipped by ground for a flat rate $9.99 including insurance. Free ground shipping on orders over $1,000.00, some exclusions may apply. Customers with special delivery instructions should email instructions prior to ordering.Free shipping does not apply to international orders. Any breakages or damages during shipping must be reported within 24 hours of delivery via the toll free phone number or email. Returns All claims on defective or damaged goods must be made within 7 days of the original sales invoice date to obtain a return authorization number. A return authorization number is required to return all items,all returns must be made within 7 days of the original invoice sales date. Please contact us via the toll free phone number or e mail to obtain a returns authorization number and instructions on how to return. All returns shipping costs are the responsibility of the customer unless the return is a result of our error. We are not responsible for lost packages by shipper and we therefore recommend insuring the item and obtaining tracking codes. Items which are not defective or damaged must be returned in the original sealed condition and unused. Please be careful when ordering to choose the correct item as a 25% restocking fee will apply to non defective goods,if you are unsure before ordering contact us for further help we are only to happy to help you. Shipping charges are non refundable. All our products come with a manufacturers USA warranty and are 100% brand new. We do not sell refurbished,remanufactured or shop soiled items. All units requiring service,either warranty or otherwise should be directed to the relevant manufacturer. Any cd roms,chart/software,videos,dvd's are non returnable. Cancel an order All orders including backorders may be cancelled with no additional fee prior to shipping. To cancel an order you must email cemarinetech@yahoo.com or fax 231-943-7848 we will not cancel an order over the phone. Orders already in transit are subject to our returns policy above.   Payment Options for USA Customers Option1,Credit Card Option:- Through our on line secure shopping cart,or download the order form complete and fax to 231-943-7848 and we will contact you and process the order. Option 2,Bank Wire Transfer:- We will email you with the bank information for the wire transfer if this is the preferred payment method. Option 3, Pay Pal Option:- The Pay pal option is in in our pull down menu along with the credit card option during checkout in our secure shopping cart. No Pay pal account no problem click on this link and get an account now. Option 4, Money Order:- Send a money order to the value of the goods purchased including shipping charges,we will ship as soon as the money order clears our bank. Money orders usually take 3-5 business days to clear. Option 5, Personal Check:- Download and complete the order form and send a personal check to the value of the goods purchased including shipping charges,we will ship as soon as the check clears our bank.Personal checks usually take 5-7 days to clear. Secure Shopping Guaranteed:- When making a purchase from our store you are using a secure server that uses SSL technology,your information is encrypted to avoid it being decoded by anyone. This makes online purchasing as safe as purchasing over the phone. We do not pass on or sell any information about our customers whatsoever.       All international customers should email the fishfinderzone at cemarinetech@yahoo.com with the products they wish to purchase and full shipment address details including a telephone number. We will then contact you with a shipping quote and if satisfactory to you can then select the preferred payment method as listed below. Payment Options for International Customers Option1,Credit Card Option:- We may require a copy of the credit card to be used for the transaction. In this case you will be requested to send by fax or email a copy of both sides of the credit card . Option 2,Bank Wire Transfer:- We will email you with the bank information for the wire transfer if this is the preferred payment method. Option 3, Pay Pal Option:- The Pay pal option is in in our pull down menu along with the credit card option during checkout in our secure shopping cart.No Pay pal account no problem click on this link and get an account now. Option 4, International Money Order:- Send a money order to the value of the goods purchased including shipping charges,we will ship as soon as the money order clears our bank. Money orders usually take 3-5 business days to clear. ADDITIONAL INFORMATION FOR INTERNATIONAL CUSTOMERS Customers are reminded to check if any import duty, tax, or tariffs are due on goods imported before an order is placed. Any such duty,V.A.T.tax,or tariff is wholly the responsibility of the customer and not the fishfinderzone.com or any of it's employees. We reserve the right to charge a 5% restocking fee for any cancelled international orders. The Small Print The fish finder zone is not responsible for any inaccuracies,typographical errors or ommissions in price or product information found on this web site. We reserve the right to make product information and pricing changes without notice. Specifications ,features and promotions about products found on this web site are obtained from the manufacturers and may be changed by the manufacturers without our knowledge at any time. Factory rebate eligibility and compliance rules and any other such promotional programs are the responsibility of the customer and not the fish finder zone.Any consumer complaint or compensation request's resulting from such promotional programs must be addressed with the manufacturer and not involve the fish finder zone. The fish finder zone disclaims any liability or responsibility for any damage,loss or injury caused by the purchase of any goods or services from the fish finder store.